Interview with Michael Grabow, Master Business Trainer and Systems Coach
Tom: Mike, tell us a little about your background and why systems and processes matter so much when moving small water utilities into the digital age. Mike: I have been…
EOS for Water Utilities: Turning Small Systems into Data-Driven, High-Performing Organizations
In the original video, you are introduced to how the Entrepreneurial Operating System (EOS) can modernize small water infrastructure operations. This guide translates that conversation into a step-by-step implementation…
Performance Metrics in Small Water Utilities
In this post I summarize and expand on a recent discussion published by The Groundwater Guy about using key performance indicators (KPIs) to transition small water utilities toward data-driven management.…