Managing water infrastructure in small utilities can often feel like an overwhelming challenge, especially when traditional methods such as paper logs, spreadsheets, or even relying on memory are still…
Hello everyone! I'm Tom Ballard, and today we’re diving into a crucial topic for small water utilities: predictive maintenance. This concept has become increasingly relevant as small utilities can…
Hello everyone, I’m Tom Ballard, the Groundwater Guy. Today, we’re diving into business process mapping—a vital part of business process management (BPM)—and how it can significantly benefit small water utilities.…
Artificial Intelligence (AI) is reshaping the landscape of water utilities, particularly for smaller systems serving fewer than 3,000 connections. In the face of increasing demands for operational efficiency, customer…
For small water utilities, managing processes effectively is just as critical as managing physical assets. A Process Management Plan (PMP) is a structured document that outlines how critical processes will…